Customer Service Opportunities

Progressive Business Publications is a leader in providing specialized information to business executives.  Our newsletters and online training products are used by executives across the country to help them do their jobs better.  We understand that providing excellent customer service is at the core of that business.

Our Customer Service team is made up of a small group of diverse, ambitious and dedicated people that enjoy working in a relaxed atmosphere.  We are looking for an enthusiastic, high energy individual who is great on the phone to join this exceptional Customer Service team.

Qualifications would include:

• Exceptional phone skills – this is where you will do most of your work.
• Ability to analyze and resolve problems related to incoming calls and correspondence.
• Active listening skills including the ability to display patience while determining the underlying cause of complaint.
• Strong Attention to detail.  Must have follow-up and follow-through skills with a focus on quality.
• Strong writing abilities.  This would include email follow-up with customers as well as written notes of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Have a good working knowledge of PCs
• Ability to work well with others.

Full time people preferred – depending on qualifications, we will discuss part time opportunities.  Our customer service hours are Monday through Friday 8:30 to 5:00; no weekends or holiday hours.

Average Salary: $10/hr

If this sounds like the type of atmosphere you would enjoy working in while enjoying excellent benefits and potential for advancement, then this might be the job for you.

To apply, please fax your resume to 866-796-0650 or email mgorton@pbp.com.