Customer Service Opportunities

Progressive Business Publications is a leader in providing specialized information to business executives.  Our newsletters and online training products are used by executives across the country to help them do their jobs better.  We understand that providing excellent customer service is at the core of that business.

Our Customer Service team is made up of a small group of diverse, ambitious and dedicated people that enjoy working in a relaxed atmosphere.  We are looking for an enthusiastic, high energy individual who is great on the phone to join this exceptional Customer Service team.

Qualifications would include:

• Exceptional phone skills – this is where you will do most of your work.
• Ability to analyze and resolve problems related to incoming calls and correspondence.
• Active listening skills including the ability to display patience while determining the underlying cause of complaint.
• Strong Attention to detail.  Must have follow-up and follow-through skills with a focus on quality.
• Strong writing abilities.  This would include email follow-up with customers as well as written notes of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Have a good working knowledge of PCs
• Ability to work well with others.

Full time people preferred – depending on qualifications, we will discuss part time opportunities.  Our customer service hours are Monday through Friday 8:30 to 5:00; no weekends or holiday hours.

Average Salary: $10/hr

If this sounds like the type of atmosphere you would enjoy working in while enjoying excellent benefits and potential for advancement, then this might be the job for you.

To apply, please fax your resume to 866-796-0650 or email mgorton@pbp.com.

Customer Service Professional / Operations Team Member

We are looking for a reliable, full-time customer service representative with the following transferable skills:

·         Ability to work well with others within a fast-paced team environment
·         Strong customer service skills & excellent phone/communication skills
·         Works in close proximity to customers & can handle and resolve customer issues & complaints
·         Excellent multi-tasking skills & interest to learn new job duties
·         Must be a reliable, team member who is available full-time. (8:30AM -5:30 PM M-F) 37.5 hours per week, an hour lunch break. no weekends or overtime.
·         Extremely knowledgeable of customer needs. Good phone skills.
·         Must-be resilient & able to field high volume of customer calls
·         Provide administrative support & work closely within a large department. Exceptional computer skills.
·         Team player
·         Previous customer service experience is preferred

Progressive Business Publications (PBP) has the largest and best performing B2B (business-to-business) audio conference team in the country-for the last 8 years.

We have the largest audiences for our events and engage the country’s best subject-matter speakers to put on the highest quality events.

PBP produces over 600 annual audio conferences per year.

There will be extensive training opportunities-to learn multiple rolls. In time, there will also be opportunities to be promoted to the role of an Audio Conference Producer and/or other marketing positions.

We 0ffer:

Starting rate: $8.00 to $9.00 per hour depending on experience.

Full Competitive Benefits package including Medical/Prescription/Dental Benefits.

401k Plan with generous company match.

Profit sharing.

Paid Holidays, Vacation and Sick leave.

Company paid Life Insurance.

Send resume and cover letter to  CSC2011@PBP.COM or fax to 610 854-6284.
No Phone calls please.

Check us out! Visit www.PBP.com

We have 16 different Business units for career growth and opportunity. This position is in the Audio Conference Division. (Please see our website home page).